Omg bd Privacy Policy – How We Protect Your Information

Omg bd collects two types of information — data you provide directly, and data generated automatically when you use the site or app.

Collected data is used only for the specific purposes stated. omg bd does not use any data outside of this list.

• For creating, verifying, and managing your account — to confirm your identity and maintain our one-account policy.
• Payment processing & transaction verification — to secure deposits and withdrawals and prevent fraud.
• Customer support — your account information is needed to resolve issues and respond to support requests.
• Platform improvement — to understand which features are most used and where issues arise, so we can make the app and site better.
• Legal & regulatory compliance — retaining necessary data to meet licensing authority requirements and legal obligations.
• To promote responsible betting — by detecting unusual betting patterns and providing timely support to members.
• Relevant offers and bonuses — to keep you informed about promotions that match your usage patterns. You can turn off these communications at any time in your settings.

The omg bd website and app use cookies. Cookies are small files stored in your browser that help make the site more convenient to use.

• Essential cookies: These cookies are essential for keeping you logged in and remembering your language preference — without them, the site simply won't work properly.
• Performance cookies: Used to identify which parts of the site are experiencing issues — data is collected anonymously.
• Functional Cookies: Used to remember your preferences, display mode, or language settings.
• You can disable cookies through your browser settings, though some features may not work properly as a result.
• omg bd does not use any third-party advertising tracking cookies.

• Payment Provider: Only the minimum payment information required to process transactions with bKash, Nagad, or Rocket is shared. Without this, payment cannot be completed.
• Gaming software providers: Game providers receive only game-related data necessary to run casino games — not your name or contact details.
• Law enforcement agencies: omg bd is legally required to share information with relevant authorities when ordered by a court or mandated by law — where possible, you will be notified in advance.
• Fraud prevention: In cases of suspicious activity, limited information may be shared with licensing authorities or other betting platforms.
• Your data is never shared with advertisers, data brokers, or for any other commercial purpose.

Omg bd works on both technical and administrative levels to protect your data.

• All communications are encrypted using TLS 1.3 — the padlock icon next to the website address confirms your connection is secure.
• Passwords are never stored in plain text — they are converted using bcrypt hashing, which means even omg bd staff cannot view your password.
• Sensitive data (such as ID document images) is stored on isolated servers secured with AES-256 encryption.
• Regular security audits are conducted on our servers, and any known vulnerabilities are patched promptly.
• omg bd staff can only access the data relevant to their specific role — no one has unrestricted access to the entire database.
• If a suspicious login is detected, the account is automatically suspended and an SMS notification is sent.

If you have an account with omg bd, you have the following rights over your own data.

Omg bd retains data only for as long as it is needed — no longer.

• Data for active accounts is retained for as long as the account remains open.
• After account closure, financial transaction records are generally retained for up to 5 years to meet licensing and legal requirements.
• KYC documents (such as copies of your National ID) are retained for up to 7 years as required by regulatory obligations.
• Usage statistics and analytics data may be retained indefinitely in anonymized form — your identity is not attached to this data.
• Support conversation history is retained for 2 years, after which it is automatically deleted.

Omg bd is always ready to address any privacy-related questions, concerns, or complaints.

• By email: support@omgbd.my — include "Privacy Request" in the subject line for privacy-related inquiries.
• Via live chat: click the chat icon on the site or app to reach support instantly.
• omg bd typically aims to respond within 24 hours. Complex requests may take up to 30 business days.
• If you are not satisfied with the resolution, you have the right to file a complaint with the relevant licensing authority.